Terms & Conditions
The operational agreements governing our enterprise partnerships.
These Terms and Conditions govern your use of the Vaptura Labs website and our suite of engineering and cybersecurity services. By accessing our platform or engaging our services, you agree to be bound by these terms.
1. Services
We provide enterprise-grade digital solutions, including website development, mobile application architecture, cybersecurity services (including VAPT and SOC monitoring), cloud consulting/migrations, digital marketing, and educational services via the Vaptura Group ecosystem.
2. User Responsibilities
You agree to provide accurate, current, and complete information during project scoping. You agree to use our website and services lawfully and refrain from attempting to bypass our security perimeters unless explicit, written authorization for a VAPT engagement has been granted.
3. Payments & Refunds
- Payments: Fees are due as specified in your custom technical proposal, Master Services Agreement (MSA), or invoice.
- Refunds: Due to the intensive nature of our engineering and auditing work, refunds are strictly subject to the terms agreed upon in the applicable proposal or service agreement.
4. Intellectual Property
All content, designs, underlying code architectures, and proprietary methodologies remain the intellectual property of Vaptura Labs unless explicitly transferred to the client in writing upon final project delivery and full payment.
5. Confidentiality & NDAs
Both parties agree to rigorously protect confidential information, trade secrets, and vulnerability data shared during service delivery. Standard Non-Disclosure Agreements (NDAs) are executed prior to all VAPT and enterprise development engagements.
6. Disclaimers & Limitation of Liability
While we employ state-of-the-art security practices, the digital landscape is constantly evolving. Vaptura Labs cannot guarantee that systems audited or built by us will be permanently immune to all future zero-day exploits. Our liability, arising out of or in connection with the services provided, is strictly limited to the amount paid by you for the specific relevant service.
7. Third-Party Platforms
We architect solutions on top of global platforms (e.g., AWS, GCP, Vercel). We are not responsible for downtime, localized security incidents, or infrastructure policy changes originating from these third-party vendors.
8. Termination
We reserve the right to suspend or terminate access to our services immediately, without prior notice, if these terms are violated or if a client engages in unlawful digital activities.
9. Governing Law
These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.
10. Contact Us
For legal inquiries or to request a copy of our Master Services Agreement, please contact our administrative team at:
contact@vapturalabs.com